Booking Policy

Booking Policy

Information About Booking Consultancy Services
This Booking Policy explains how service bookings are handled by MASRI HOLDINGS LIMITED. It outlines the booking process, client responsibilities, scheduling procedures and important information relating to consultancy appointments and digital service delivery.

1. Booking Requests

Bookings may be submitted through our website, contact form or other approved communication channels.

Submission of a booking request does not automatically guarantee service availability. All requests are subject to review and confirmation.

2. Booking Confirmation

Once a booking request has been reviewed, a confirmation email will be sent containing relevant service information, scheduling details and any required next steps.

  • Booking confirmation normally occurs within 1 business day.
  • Additional information may be requested before confirmation is issued.
  • Services begin only after confirmation has been provided.

3. Information Required From Clients

Clients may be asked to provide information relevant to the requested consultancy service.

  • Business or project information
  • Service objectives
  • Relevant marketing activity details
  • Preferred consultation dates where applicable

Accurate information helps ensure the service can be delivered efficiently and within the expected timeframe.

4. Scheduling and Availability

Consultation sessions are scheduled according to availability and operational capacity.

  • Appointment availability may vary throughout the year.
  • Requested dates cannot be guaranteed until confirmed.
  • Alternative appointment times may be offered where necessary.

5. Service Delivery

Consultancy services are delivered electronically and may include reports, advisory documents, consultation summaries, planning materials and scheduled consultation sessions.

Delivery timelines vary depending on the selected service and begin once all required information has been received.

Most service deliverables are provided digitally through email or secure document delivery.

6. Rescheduling Requests

Clients who need to change an appointment should contact us as early as possible.

  • Requests submitted at least 24 hours before the scheduled session will normally be accommodated.
  • Availability of alternative dates cannot be guaranteed.
  • Repeated rescheduling requests may require additional review.

7. Missed Appointments

If a client is unable to attend a scheduled consultation without prior notice, the appointment may be considered missed.

Depending on the circumstances, a replacement appointment may be offered at our discretion.

8. Client Communication

Clients are responsible for ensuring that contact information remains accurate and up to date throughout the booking process.

Important booking updates, delivery notifications and service communications will be sent using the contact details provided during the booking process.

9. Changes to Booked Services

Requests to modify a booked service may be reviewed before work begins.

Changes that significantly alter the scope of the original booking may require a revised quotation, updated timeline or new booking confirmation.

10. Contact Information

MASRI HOLDINGS LIMITED

26a Hope Street
Leigh
England
WN7 1LU

Email: consult@masrimarketing.net

Telephone: +44 3119 071821

Questions regarding bookings, scheduling or appointment availability may be submitted using the contact details above.