Service Cancellation Policy

Service Cancellation Policy

Fair and Transparent Cancellation Guidelines
MASRI HOLDINGS LIMITED aims to provide a clear and reasonable cancellation process for consultancy and advisory services. This policy explains how cancellation requests are handled and the circumstances under which refunds or credits may be considered.

1. Cancellation Requests

Clients who wish to cancel a service should contact us as soon as possible using the contact information available on this website.

Cancellation requests are reviewed based on the status of the service, the work already completed and any scheduled delivery commitments.

2. Cancellations Before Work Begins

Where a cancellation request is received before any review, analysis, preparation or consultancy work has started, a full refund will normally be issued.

Requests should be submitted promptly to avoid unnecessary processing or preparation activity.

3. Cancellations After Work Has Started

Once work has commenced, cancellation requests may still be considered. However, the outcome will depend on the amount of work already completed.

  • If only a limited portion of the service has been completed, a partial refund may be considered.
  • If a substantial portion of the service has already been performed, a reduced refund or service credit may be offered where appropriate.
  • Each request is reviewed individually based on the circumstances involved.

4. Consultation Appointments

Consultation sessions may be cancelled or rescheduled if sufficient notice is provided.

  • Cancellations submitted at least 24 hours before the scheduled appointment will normally qualify for a full refund or rescheduling option.
  • Cancellations received less than 24 hours before the appointment may not qualify for a full refund.
  • Missed appointments without prior notice are generally non-refundable.

5. Completed Services

Consultancy services that have been fully completed and delivered are generally not eligible for cancellation.

This includes completed reports, assessments, advisory documents, consultation summaries and other deliverables that have already been issued to the client.

If a client believes a delivery issue has occurred, they are encouraged to contact us so that the matter can be reviewed and resolved appropriately.

6. Refund Processing

Approved refunds are normally processed using the original payment method used during the purchase.

Once approved, refunds are generally processed within 10 business days, although the time required for funds to appear may vary depending on the financial institution involved.

7. Service Rescheduling

In some circumstances, clients may prefer to reschedule a consultation or delay service delivery rather than cancel the service entirely.

Reasonable requests for rescheduling will be accommodated where operationally possible and subject to availability.

8. Exceptional Circumstances

We understand that unexpected situations may arise. Where exceptional circumstances exist, cancellation requests may be reviewed on a case-by-case basis.

Our goal is to apply this policy fairly while taking into account the nature of the service and the work already completed.

9. Contact Information

MASRI HOLDINGS LIMITED

Address:
26a Hope Street,
Leigh,
England,
WN7 1LU

Email:
consult@masrimarketing.net

Telephone:
+44 3119 071821

Questions regarding cancellations, rescheduling requests or refund eligibility may be submitted using the contact details above.